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As CDS and Managed Care continue to grow, we experience growing pains. We apologize for any problems that you have experienced as we make changes to address the increased volume of services and the challenges of Star Kids. We listen to all of you and especially to those of you who have been with IHAS for years without many hiccups. We are changing how staff duties are divided up and assigned. This involves changes in where people are located in the office along with their telephones, faxes, and computers. Moving equipment has caused some temporary glitches especially with the telephones. You should have received notice of new telephone and fax numbers. All staff are in training during certain times when you call. Our more experienced staff are attending refresher courses while our new staff are in general training. This is only temporary. We want to ensure that all of our staff are well trained and knowledgeable. Staff members have been re-positioned to better meet the needs of our members, some have been assigned specializations and others have been promoted. We also faced the loss of some staff due to Harvey recovery. Please be patient with us as we are working diligently to remain the IHAS our members know and love. We ask for your continued feedback as to how these changes are impacting you. Gene and Pat Whitten-Legé

Wednesday, September 26, 2018 to Saturday, September 29, 2018 ATTENTION: We sincerely apologize for any delays in communications with our agency. Our communications provider is currently experiencing a service interruption in the greater Houston area which is creating intermittent problems with our internet and phone services. We are doing our best to correct this issue and get our phones back online. Our email services seem to be functioning normally so please feel free to email your point of contact with any concerns and a staff member will get back with you as soon as possible. Thank you for your continued patience and understanding.

S T E A R (State of Texas Emergency Assistance Registry) The state of Texas Emergency Assistance Registry program is a free registry that enables local emergency planners and responders to maintain a better understanding of the needs of their community. Anyone who sees themselves being at risk during emergencies or natural disasters should register for STEAR. The information provided to Texas communities can be used in many ways to benefit those in crisis situations. This does not guarantee any specific services during an emergency. Services vary by community and availability. You are encouraged to register if: Disabled Have limited mobility Communication barriers Require additional medical assistance during an emergency event Require transportation assistance Require personal care assistance Information that would be needed upon registry: Name Address Phone Number Primary language Additional information that may be asked: Emergency contact If you have a caregiver Pets Transportation Communication Barriers Disability and functional or medical needs Where to Register? STEAR.dps.texas.gov or call 211 or 877-541-7905 Do not hesitate to register before hurricane season arrives. Registration is not mandatory, but highly encouraged for all. Please be informed that any information provided will be kept completely confidential.

We have an updated correction for the e-stub fax to email. The correct number that is being used is (281) 200-0900. Please be sure to update this information. We apologize for the inconvenience. Thank you for your patience and understanding.

Happy Wednesday everyone! If you have any faxes that need to be sent to us, please use this temporary fax number 713-529-5810. The fax to e-mail that we have available at the moment is 281-200-0878. We will keep you all updated once everything is up and fully functioning. Thank you all so much for all of your patience and understanding throughout our relocation process. We truly are working hard to have everything running and back to normal. If you need any further assistance, please feel free to reach out to us at 1-888-528-6490 or 346-293-8337. Thank you and have a wonderful day!

We would like to introduce our newest Employer tool! The Participant Dashboard allows YOU, the Employer, to: Properly manage and review hours and expenditures Keep track of reimbursements Check status of your employee's time records View accrued hours See your Consultant's contact information To visit the Participant Dashboard please click here.

Electronic Visit Verification (EVV) will be required for Medicaid personal care services effective January 1, 2020. In-Home Attendant Services, Ltd. has started sending surveys out to our CDS Employers to begin training prior to September 2019. If you have not received a survey or have training questions do not hesitate to inbox our general email at cdsfaxes@ihastx.com. Health and Human Services (HHS) provide further information regarding EVV launch on their website. Please click here.

We are pleased to introduce our new Intake team members. They are here to support new hire and enrollment transitions. Our Intake staff is trained and ready for any questions or concerns you may have. Thank you for helping us make them feel right at home! Left: Michelle Buentello - New Hire Specialist (A-J) Direct Line: (713) 400-2438 E-mail: michbuent@ihastx.com Center: Juan Carr - New Hire Specialist (K-Z) Direct Line: +1(346) 293-8306 E-mail: juan@ihastx.com Right: Julia Vallejo - Program Transfer Specialist Direct Line: +1(346) 293-8318 E-mail: julia@ihastx.com

To view DSHS Flu Surveillance Activity Report Updates Click Here.

To view the latest update on the Coronavirus Disease 2019 (COVID-19) provided by the Texas Department of State Health Services Click Here.

To view Governor's Committee on People with Disabilities Click Here.