Information Letter No. 2021-49
Importance of following EVV Rules and Policy Guidance for CDS Employers
October 20, 2021
Reminder for CDS Employers Importance of Compliance with Existing EVV Requirements
This notice reminds Consumer Directed Services (CDS) employers about existing Electronic Visit Verification (EVV) requirements, the importance of following existing requirements, and explains what may happen when CDS employers do not use EVV as required.
EVV Requirements
EVV is an electronic system used to document when certain Medicaid services have been delivered to a person authorized to receive Medicaid services. EVV electronically documents the time that service delivery begins and ends.
As a CDS employer, you must ensure your CDS employees properly clock in and clock out using EVV for the required services.
Technology Resources
The Lifeline Program
The Lifeline program is a federal program offered by the Federal Communications Commission (FCC) to help make communications services more affordable for people with a low monthly income. Lifeline provides subscribers a discount on monthly telephone services, broadband Internet access services, or voice broadband bundled services purchased from participating providers. You can read more about Lifeline to see whether you qualify on the FCC website: https://www.fcc.gov/consumers/guides/lifeline-support-affordable-communications
Emergency Broadband Benefit
The Federal Communications Commission is offering an Emergency Broadband Benefit. This new benefit will:
• Help families and households struggling to afford Internet service during the COVID-19 pandemic.
• Connect eligible households to jobs, critical health care services, virtual classrooms and more.
You can read more about this benefit on the FCC website:
Helpful Training Resources
● EVV Training for CDS employers: https://www.hhs.texas.gov/doing-business-hhs/provider-portals/long-term-care-providers/resources/electronic-visit-verification/training-materials-resources
● EVV webpage: https://www.hhs.texas.gov/doing-business-hhs/provider-portals/long-term-care-providers/resources/electronic-visit-verification
Using EVV as Required
It is imperative your CDS employees properly clock in and clock out using EVV to ensure your employees do not experience a delay in payment because your Financial Management Services Agency (FMSA) cannot process payroll.
If you do not ensure your employees use EVV when required and follow EVV rules and policies, you may be required to complete a corrective action plan (CAP) using Form 1741 as outlined in the Texas Administrative Code,
Chapter 41, subsection 41.407. The CAP is used to identify steps you will take to meet EVV requirements. You or your Designated Representative (DR) are required to complete a CAP when your FMSA, service coordinator or case manager requests it.
Leaving the CDS option is a last resort if you do not meet EVV requirements and do not follow your CAP after receiving training and support from your FMSA and/or the EVV vendor.
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