In the aftermath of hurricane Harvey, we were relieved to find our Houston office was spared. A few of our staff had their homes and cars flooded but thankfully we suffered no casualties. The Houston community has shown strength and resiliency in the midst of such a severe natural disaster.
We apologize for not being able to immediately acknowledge all of your calls and voicemails. Your messages of care and concern have lifted our spirits and warmed our hearts. We appreciate your thoughts and prayers.
Our staff was able to communicate and get coordinated as we worked hard both on-site and remotely throughout the worst of hurricane Harvey. As a result, time sheets and payroll were processed on time. Direct deposits have been released for deposit on the normal payday of wednesday. Paper checks were put in the mail last thursday, which is a day earlier than our regularly scheduled release date.
Our Houston office resumed full front and back office operations on friday. Some employees volunteered on Labor Day to continue the efficiency of our service to you, and we will be open as usual on tuesday September 4th. Please bear with us as we prioritize all incoming calls. Our receptionists home was damaged in the flood waters and in order to better serve you, temporary assistance will be arriving tomorrow to help staff who have been filling in wherever there is a need.
A key player in our office, Marlene, is currently undergoing the tear down and rebuilding of her new home due to the flooding. She received 6 feet of water in her home and in spite of the damage, her and her family are unscathed. She has been in and out of the office and is staying in touch while she handles this challenging situation. At one point, the only way to check on her home was to kayak down her street. They managed to collect what they could for supplies. She is staying with family and trying to figure out how her kids will get to school across town next week. Her oldest daughter starts her first day of college at UH tomorrow. Her car flooded making it a little more difficult but not impossible. Overall, they remain in good spirits. We will post some stories as soon as we catch up on basics.