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Renewal Process Update

We wanted to make sure you are aware of an important update from Texas Children’s Health Plan (TCHP) regarding the renewal process for your health coverage.

Texas Health and Human Services Commission (HHSC) has reverted back to a regular renewal cycle, meaning members will now be required to renew their coverage every 12 months. HHSC notifies members 90 days prior to the termination date, and once termed, they will need to reapply.

It's crucial that you keep an eye out for this renewal packet from HHSC and respond in a timely manner to avoid losing access to your plan and healthcare. Even if no information has changed, you will still need to make a selection and submit your renewal packet to HHSC.

Here's how you can ensure you stay covered:

  1. Make sure your contact information is up-to-date with HHSC. Visit or call 2-1-1, option 2, to update your contact information.

  2. Submit a completed application before the due date: Look out for your renewal notice from HHSC, which will arrive in your postal mail or email if you've opted for electronic communications.

You can submit your renewal packet to HHSC through one of the following methods:

  • Mail: Texas Health and Human Services Commission PO Box 149024 Austin, TX 78714-9968

  • Online: Submit your application online at

  • Phone: Call HHSC at 2-1-1, option 2

If you're having difficulty completing the renewal process, a Texas Children's Health Plan Application Assistance team is available to help. They can guide you through the application process for Medicaid and CHIP at multiple locations across 20 counties in east Texas. For more information, visit their website here.

Remember to bring the required documentation with you, including your child's Social Security Number, U.S. Birth Certificate or proof of legal residency status, and family income documentation.

Please feel free to reach out if you have any questions.

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